Shipping Rates
Domestic Shipping (UK)
- 1st Class £4.50
- 2nd Class £3.50
Free 1st Class shipping for orders over £100
International Shipping
- Europe - from £10
International Standard or Tracked available
- Everywhere Else - from £20
International Tracked only
Processing Time
- I aim to process orders within a 5-day window. If this is not possible for whatever reason, you will be contacted and informed. This does not take into account shipping time once handed over to Royal Mail.
- This does not include Dyed-To-Order purchases, or any other Pre-Order purchases e.g. Advent Calendars. For these processing times, please see details within the listings.
Returns Policy
Here at The Camel's Yarn, there is nothing more important to us than making sure that you love your yarn and other purchases. If for whatever reason this is not the case, please do get in touch and we will do what we can to put this right.
- Please contact us within 14 days of receiving your order.
- Goods must be in their original condition and fit for re-sale.
- Unfortunately, as a small business, we aren't currently able to cover the costs of return postage and it is therefore up to the customer to cover these costs.
Exceptions to the Returns Policy:
- Dyed-to-order yarns, and any pre-ordered items are not eligible for returns. These include Advent Calendars.
Customs and Taxes
International orders may be subject to customs duties and taxes. Following Brexit, this now applies to any orders from Europe, as well as those from outside of the UK.
These charges are the responsibility of the customer and The Camel's Yarn cannot be held responsible for delays or additional costs that may arise once your package has left the UK.
If you do not accept the package and the goods are returned to myself, a refund will be issued up to the value of the goods, minus any fees charged to The Camel's Yarn.
Other Information
- Due to Royal Mail strikes, shipping times may vary from region-to-region. International postage may also take longer than usual. Once handed over to Royal Mail, I am not responsible for delays in shipping, but am thankful for your patience if delays do occur.
- Please make sure you have written your address correctly and clearly at the checkout. If I am provided with an incorrect address, it is the customers responsibility to retrieve the package. I cannot refund missing packages in this case unless they are eventually returned to myself and in their original condition.