Frequently Asked Questions
Περιεχόμενο με δυνατότητα σύμπτυξης
How do I wash my finished items?
Superwash Yarns -
Handwash in cool water with your favourite wool wash. Lay flat or block to dry. Although superwash yarn can technically be put in the washing machine, I would always recommend to handwash to keep your items looking their best for longer.
Non-Superwash Yarns -
Handwash in cold water, use minimal wool wash.
Some slight colour bleed is normal during the first few washes. I'd recommend using a colour catcher if your item uses highly contrasting colours.
What bases do you stock?
For information on all of our bases, click here!
Do you ship internationally?
Yes! You can check out the information on shipping and returns here.
What is the difference between Superwash and Non-Superwash?
Superwash bases have been treated in a manner that makes them more resistant to shrinkage. This means they can be washed at higher temperatures without the risk of felting. The superwash yarn I use has been treated in highly regulated plants, thereby minimising it's environmental impact. I always recomment hand-washing in cool water to increase the longevity of your garments.
Non-superwash bases have not had the same treatment that superwash bases have had, and are therefore slightly more delicate when it comes to washing. However, taking out this stage of treatment also makes non-superwash bases more environmentally friendly, and they are becoming much more popular because of this!
Handwash non-superwash bases in cold water with minimal wool wash.
Can you combine orders?
Yes, no problem. Just send me an email with your order numbers and I will refund any postage overages, and ship orders together.
Do you accept returns?
I accept returns for most ready-to-ship items as long as our conditions are met. Click here to see our returns policy.
Please note, pre-ordered items such as advent calendars are non-refundable.
Where does the name 'The Camel's Yarn' come from?
The Camel's Yarn is named after the village I live in - Camelford! You can read more about the business here!